Food and Consumer Affairs Minister Piyush Goyal on Saturday introduced a host of new initiatives, including a right to repair portal and an NTH mobile app and opened new premises of the National Consumer Helpline centre in the national capital.
On the ‘right to repair’ portal, manufacturers will share the manual of product details with customers so that they can either repair by self, by third parties, rather than depend on original manufacturers. Initially, mobile phones, electronic, consumer durables, automobile and farming equipments will be covered.
Speaking on the theme “Effective disposal of cases in consumer commission” on the occasion of National Consumer Day, Mr. Goyal lauded the consumer commissions for disposing of higher number of pending cases in last six months and expressed confidence of eliminating the backlog of cases across the country.
“In a short span of six months, we have doubled disposal of pending cases. About 90,000 pending cases were disposed (between July and November this year),” he said. About 38,000 pending cases were disposed of by consumer courts in the year-earlier period.
